Terms & Conditions

These Terms & Conditions govern your access to and use of https://leadsfactory.my/, including our webinars, software products, digital courses, video bundles, consulting services, marketing services, and all other products or services offered by Leads Factory Services.

By accessing our website, registering for a webinar, purchasing any product or service, or using our software, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.

The Platform is operated by Leads Factory Services, located at A-5-9, Empire Tower SS16/1, 47500 Subang Jaya, Selangor, Malaysia.

Products & Services

Leads Factory Services provides various digital products and services, including but not limited to:

Digital Marketing Services
Live Webinars
Video Training Programs
AI Software & Digital Tools
Business Consulting

We reserve the right to modify, improve, discontinue, or remove any product, feature, or service at any time without prior notice.

User Responsibilities

Provide accurate, complete, and current registration information.
Maintain the confidentiality of your account credentials.
Use the Platform only for lawful purposes.
Do not copy, reproduce, distribute, resell, or misuse our software, videos, or digital content.
Do not attempt unauthorized access, reverse engineer, or disrupt our systems.
Comply with all applicable laws and regulations.
You are solely responsible for your use of our products and services.

Software & AI Services

Our software products are developed and maintained by internal and external development teams. While we strive to provide reliable software, users may occasionally experience bugs, downtime, compatibility issues, maintenance interruptions, or unexpected behaviour.

If you encounter any issues, please contact our support team. We will make reasonable efforts to investigate and resolve reported issues. However, we do not guarantee uninterrupted service, error-free operation, specific response times, or feature availability.

Some features use Artificial Intelligence (AI). AI-generated responses, recommendations, or outputs may be inaccurate, incomplete, or unsuitable for your requirements. Users are responsible for verifying AI-generated information before relying on it.

Leads Factory Services shall not be liable for any loss or damage arising from reliance on AI-generated content or software outputs.

Webinars & Digital Products

Webinar registrations are valid only for the registered participant.
Purchased video bundles and digital products are for personal or internal business use unless otherwise stated.
Access to digital products will be provided as described at the time of purchase.
Recording, copying, sharing, redistributing, uploading, or reselling any webinar, software, video, or digital material without written permission is strictly prohibited.

Payments

Payments are securely processed through trusted third-party payment gateways. Access to products or services will be granted only after successful payment confirmation.

Unless otherwise stated, all payments are non-refundable.

No Guarantee of Results

Our webinars, software, consulting, marketing services, and training programs are provided for educational and business support purposes.

We do not guarantee any specific revenue, profit, sales, lead generation, marketing performance, business growth, return on investment, or financial results. Individual outcomes depend on your implementation, skills, experience, market conditions, and other factors beyond our control.

Intellectual Property

All software, website content, videos, graphics, logos, trademarks, branding, documents, course materials, and other intellectual property are owned by or licensed to Leads Factory Services and are protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, transmitted, or commercially exploited without our prior written consent.

Limitation of Liability

To the fullest extent permitted by applicable law, Leads Factory Services shall not be liable for any indirect, incidental, consequential, special, punitive, or business losses arising from the use of our website, software, webinars, digital products, or services.

Account Suspension & Termination

We reserve the right to suspend, restrict, or terminate access to our Platform without prior notice if a user violates these Terms, engages in unlawful activity, abuses our services, or infringes our intellectual property rights.

Third-Party Services

Our Platform may integrate with third-party providers including payment gateways, webinar platforms, cloud hosting providers, analytics services, communication tools, and other external services. We are not responsible for their availability, functionality, or policies.

Force Majeure

Leads Factory Services shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, internet failures, government actions, cyber-attacks, power outages, labour disputes, or other unforeseen circumstances.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Malaysia.

Changes to Terms

We reserve the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Continued use of the Platform after any changes constitutes your acceptance of the revised Terms.

Contact Information

Leads Factory Services
A-5-9, Empire Tower SS16/1,
47500 Subang Jaya,
Selangor, Malaysia

Phone: +60 14-321 3475
Email: info@leadsfactory.my