Shipping Policy

This Shipping & Delivery Policy applies to all products and services offered by Leads Factory Services through https://leadsfactory.my/.

As we primarily provide software, AI tools, webinars, online training, consulting services, digital products, and other online offerings, no physical shipping is involved unless expressly stated otherwise.

Digital Delivery

Upon successful payment, customers will receive access to their purchased products or services through one or more of the following methods:

• Email confirmation with access details.
• Login credentials for our software platform.
• Webinar registration confirmation or meeting links.
• Access to video courses and digital learning materials.
• Download links for eligible digital resources.

Delivery Timeline

• Digital products are generally delivered immediately or within a reasonable time after successful payment confirmation.
• Delivery may be delayed due to payment verification, scheduled maintenance, server availability, or unforeseen technical issues.
• Webinar access details will be shared before the scheduled event using your registered email address or mobile number.

Software Access

Software access will be activated after successful payment confirmation and account setup. Customers are responsible for providing accurate registration details to ensure timely access.

If you experience difficulty accessing the software or digital services, please contact our support team. We will make reasonable efforts to investigate and assist you, although we do not guarantee any specific response or resolution timeframe.

Failed or Delayed Delivery

If you do not receive access to your purchased software, webinar, digital product, or other online service within a reasonable time after successful payment, please contact us with your payment reference and registered email address.

We will verify your purchase and provide the necessary assistance to complete delivery.

Customer Responsibility

• Provide a valid email address and mobile number during registration.
• Ensure your mailbox can receive emails from our domain.
• Check your Spam or Junk folder if you do not receive our emails.
• Maintain the confidentiality of your login credentials.
• Ensure you have a compatible device and internet connection to access our digital services.

Physical Shipping

Leads Factory Services does not ordinarily ship physical products. If physical products are introduced in the future, separate shipping and delivery terms will be communicated at the time of purchase.

Contact Information

Email: info@leadsfactory.my

Phone: +60 14-321 3475

Working Hours: Monday – Friday (9:00 AM – 6:00 PM)