Your privacy is important to us
This Privacy Policy describes how Leads Factory Services ("Company", "we", "our", or "us") collects, uses, stores, shares, and protects your personal information when you visit https://leadsfactory.my/, register for our webinars, purchase our digital products, software, video courses, or use any of our services.
By accessing or using our Platform, you agree to the collection and use of your personal information in accordance with this Privacy Policy and the applicable laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA), where applicable.
We may collect the following information:
We promote our products and services through Google Ads, Meta (Facebook & Instagram), YouTube, LinkedIn, and other digital advertising platforms. Information submitted through these campaigns may be used to contact you regarding webinars, software, digital courses, consulting, marketing services, and related business offerings.
We use cookies and similar technologies to improve website performance, remember your preferences, analyze website traffic, personalize content, and measure advertising effectiveness. You may disable cookies through your browser settings, although some features of the Platform may not function correctly.
Payments are processed securely through trusted third-party payment gateways. We do not store your credit card, debit card, banking credentials, CVV, or PIN information on our servers.
Our software may occasionally experience bugs, downtime, compatibility issues, or unexpected behaviour. While we make reasonable efforts to investigate and resolve reported issues, we cannot guarantee uninterrupted service or specific resolution timelines.
Some software features utilize Artificial Intelligence (AI). AI-generated responses or recommendations may be inaccurate, incomplete, or unsuitable for your specific requirements. Users are responsible for independently verifying AI-generated information before relying on it.
We do not sell your personal information. Your information may be shared with trusted third-party service providers, payment gateways, webinar platforms, cloud hosting providers, analytics providers, communication service providers, or legal authorities where required by applicable law.
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request access, correction, or deletion of your personal information, subject to applicable legal requirements.
Subject to Malaysia's Personal Data Protection Act 2010 (PDPA), you may request access to, correction of, or withdrawal of consent relating to your personal data by contacting us using the details provided below.
By using our Platform, you consent to the collection, processing, storage, and use of your personal information in accordance with this Privacy Policy. You may withdraw your consent at any time where permitted by law, although doing so may affect your ability to access certain services.
We may revise this Privacy Policy from time to time. Any updates become effective immediately upon publication on this website. Continued use of our Platform constitutes acceptance of the updated Privacy Policy.
Company: Leads Factory Services
Address: A-5-9, Empire Tower SS16/1, 47500 Subang Jaya, Selangor, Malaysia
Phone: +60 14-321 3475
Email: info@leadsfactory.my
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)