Digital Product Terms

Important terms before making a purchase

These Webinar & Digital Product Terms govern your purchase and use of webinars, software, AI tools, video courses, digital products, consulting services, and related services offered by Leads Factory Services through https://leadsfactory.my/.

By registering for a webinar or purchasing any digital product, software, or online service, you acknowledge that you have read, understood, and agreed to these Terms.

Webinar Registration
  • Webinar registrations are valid only for the registered participant.
  • Joining instructions will be sent to your registered email address or mobile number.
  • Please ensure your contact information is accurate to receive access details.
  • Leads Factory Services reserves the right to reschedule, postpone, or modify webinar schedules whenever necessary.
Digital Products

Our digital products include video courses, AI software, downloadable resources, templates, guides, digital tools, and other educational or business support materials.

Access is provided only after successful payment confirmation and is intended solely for the purchaser unless otherwise stated.

Video Course & Software Access
  • Access is provided as described at the time of purchase.
  • Where lifetime access is offered, it refers to the lifetime availability of the product while it remains supported on our platform.
  • Software access may require account activation.
  • Access may be suspended or terminated if these Terms are violated.
Software Usage

Our software is regularly updated and improved. While we strive to provide reliable services, users may occasionally experience bugs, technical issues, compatibility limitations, maintenance periods, downtime, or unexpected behaviour.

If any issue is reported, our support team will make reasonable efforts to investigate and assist. However, we do not guarantee uninterrupted service, specific response times, or resolution timeframes.

Artificial Intelligence (AI)

Certain software features utilize Artificial Intelligence (AI). AI-generated responses, recommendations, reports, or other outputs may contain inaccuracies, omissions, delays, or information that may not be suitable for every situation.

Users are responsible for independently verifying AI-generated information before relying upon it. Leads Factory Services shall not be liable for any decision, action, loss, or damage arising from the use of AI-generated content.

Acceptable Use
  • Do not share your login credentials with any third party.
  • Do not record, copy, reproduce, distribute, publish, or resell webinar content or digital products without written permission.
  • Do not reverse engineer, modify, exploit, or misuse our software or digital resources.
  • Use all products and services only for lawful purposes and in compliance with applicable laws.
No Guarantee of Results

Our webinars, software, AI tools, consulting services, and digital products are provided for educational and business support purposes only.

We do not guarantee any specific business results, revenue, profit, sales, lead generation, marketing performance, return on investment, or financial success. Individual results depend on your own implementation, skills, experience, market conditions, and other factors beyond our control.

Refunds & Cancellations

All purchases of webinars, software, subscriptions, AI tools, video courses, consulting services, and digital products are subject to our Refund & Cancellation Policy. By completing your purchase, you agree that refunds or cancellations are not available except where required under applicable Malaysian law.

Intellectual Property

All webinar content, software, AI tools, videos, training materials, documents, branding, graphics, trademarks, and digital resources are the intellectual property of Leads Factory Services or its licensors.

Unauthorized copying, reproduction, distribution, resale, public sharing, modification, or commercial use is strictly prohibited.

Termination

Leads Factory Services reserves the right to suspend or terminate access to any webinar, software, subscription, or digital product if a user violates these Terms or engages in unauthorized, fraudulent, or unlawful activities.

Governing Law & Jurisdiction

These Webinar & Digital Product Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Malaysia.

Contact Information

Leads Factory Services

A-5-9, Empire Tower SS16/1,
47500 Subang Jaya,
Selangor, Malaysia

Email: info@leadsfactory.my

Phone: +60 14-321 3475

Website: https://leadsfactory.my/

© 2026 Leads Factory. All rights reserved.